Exchanges and returns

Right of Withdrawal for Consumers
Consumers have the right to withdraw from the contract within fourteen (14) days without giving any reason.
The withdrawal period is 14 days from the day on which the customer receives the goods.

To exercise the right of withdrawal, the customer must inform Wine&More GmbH,
Margeritenstr. 23, D-85586 Poing,
E-mail: kontakt@thewineandmore.com,
by means of a clear statement (e.g. by e-mail) of their decision to withdraw from the contract.

Consequences of Withdrawal:
After receipt of the returned goods, the purchase price including delivery costs will be refunded within 14 days.
The customer bears the return shipping costs.

Excluded from Exchange:
Products that have been opened or partially consumed, as well as individually assembled gift packages, are excluded from exchange.